Invalid file

If you access the workflow and see "Invalid file" message, there are two possible causes for this status:

  1. The file has an incorrect structure.
  2. InDesign server that is utilized by XTM to process files has either stopped or has problems with processing the file.

No content

If you access the workflow and see "No content" message, there are two possible causes for this status:

  1. XTM by default is not extracting locked and/or hidden layers. If your file has it's all layers locked or hidden and no custom configuration is present, the system will mark this file as having no content.
  2. InDesign configuration (ITS) has been applied incorrectly by our Support or a file with a different structure has been used with a given set of ITS rules.

File erroring out

If you access the workflow and see a book icon, then it means that the file errored out and failed to process. There are multiple reasons for this issue. Below you will find the most common:

  1. Invalid InDesign version- XTM for file processing purpose utilizes a specific InDesign server version. It means that if you have INDD file created with a version higher than currently supported by our product, such a file will fail to process*. Due to its specification, IDML file is not subject to this version restriction and XTM will process it correctly.
  2. Temporary server issues- On rare occasions, there are problems between the XTM and InDesign server. In the majority of situations, such issues are temporary and after a time, when a user will trigger the project's reanalysis, the file will be processed correctly.

*to amend this issue, please either downgrade your InDesign version or try using IDML files instead.

Fonts text overflowing outside of a text box or a button

It is considered good practice to consider future translation length when designing your InDesign document. It's important because of text boxes and buttons in InDesign documents have no capability for "stretching". It means that each time a given text box has a predefined length and any text that will exceed this length will end up overflowing the given element. Since XTM, due to the InDesign files' specification, has no technical means to address this issue, it's advised either to design your files to be ready for future translation or to engage in additional DTP.



InDesign plugin deleted on file's generation

Some users utilize various plugins in their InDesign when creating source documents. Such plugins are likely to be removed from a given document upon the target file's generation. If you find that your XTM removed such a plugin and it's crucial for you to have it, please contact our Support.

Images in the preview and Visual Mode

In order to properly display images in the Visual Mode and in preview files, a user has to upload relevant files in the Preview Files in the project's general info. The files have to be contained, preferably, in a single folder and then zipped before uploading. Please make sure that your preview files are indeed used in the source files.

The above-mentioned routine is obligatory for IDML files. INDD files in XTM require no additional files to display correct images in the Visual Mode- we are automatically extracting low-resolution representation of said images from INDD's cache. The only condition is to have them linked properly in the source file.

Fonts in the preview and Visual Mode for CJK languages

If for CJK languages (Chinese, Japanese, Chinese) you experience malformed font, then most likely it means that your source document contains a font that does not support those languages. In such a situation please send to our support IDML file that is utilizing fonts that are desirable for you for a given language- we will extract language data from such files and perform remapping.


Fonts squeezed in the Visual Mode

This often happens when no font files are uploaded in the Preview Files on the project's creation. To correct this, please follow the steps below:

  1. Upload font files in the Preview Files section of your project's general info screen.
  2. If the step above won't improve the display, please send your fonts to our Support along with your request.


Caution: Please note that all alterations to the Visual Mode will be displayed in a new project. In old projects, due to VM mechanics, only the target section of the mode will be changed, while the source part will remain unchanged until the project's reanalysis.

Source INDD produces INDD and IDML target upon generation

This is expected behavior on our system's part. Such generation happens if you submit an INDD file that was created using InDesign version older than the one installed on our server. The output INDD will be updated to the version we are operating on and for some users, it would render it inoperable, thus we deliver an additional IDML file that can be opened virtually by any InDesign version.

Source INDD produces only IDML file

This is a variant of the issue above. It usually happens when the InDesign server has problems with producing an output INDD file. The most likely root cause of this problem is the translation overflowing text frame/box that is set in the source file. Below are steps that you can take to either prevent this issue or to address it post factum:

  • Ask the file's creator to design the file in such a way that the text frame/box will have some additional room for the potential translation.
  • Take the output IDML file and engage in additional DTP in order to reshape the text frame/box. When done, convert the file to INDD.