Troubleshooting

About notifications
In XTM there is a possibility to alter what email notifications a user can receive. Such a change can be introduced by our Support on a given client's ...
Mon, 18 May, 2020 at 2:12 PM
Common Align issues
Upload limit Please note that the standard file upload size for any XTM server is set by default to 150MB. If you exceed this limit, you will receive JSON ...
Fri, 5 Jun, 2020 at 10:58 AM
Common cost & metrics issues
1. Metrics/statistics change with the project progresses Metrics and statistics change depending on the linguists' activity. Metrics are divided into...
Thu, 23 Apr, 2020 at 2:18 PM
Common InDesign issues
Invalid file If you access the workflow and see "Invalid file" message, there are two possible causes for this status: The file has an incorrec...
Tue, 17 Mar, 2020 at 3:47 PM
Common MT issues
When submitting tickets, please remember that XTM is only an intermediary between you and a given MT provider. We are not responsible for the quality of the...
Mon, 4 May, 2020 at 3:11 PM
Common Terminology issues
The most common questions on Terminology     The term is not highlighted in the project It may happen that some terms in the project are not highlighted...
Thu, 18 Jun, 2020 at 10:23 AM
Common TM issues
Hitting upload limit This is one of the most common issues a user who is importing TM can encounter in XTM. On every server, a file upload limit of 150MBs ...
Thu, 18 Jun, 2020 at 10:41 AM
Common Visual Mode (Visual Editor) issues
InDesign font squeezed or malformed This topic has been covered in this article: https://support.xtm-intl.com/a/solutions/articles/29000033566?lang=en  ...
Tue, 21 Apr, 2020 at 4:58 PM
Common Workbench issues
Issue: Session has expired when a user is working in Workbench: Such users should be always advised to work in a single browser/single browser mode (note...
Wed, 8 Jul, 2020 at 9:15 AM
Connectivity issues
A connection problem between the PC and XTM server may result in some requests not getting a response from the server. Usually, such problems are caused by ...
Tue, 17 Mar, 2020 at 4:06 PM