Troubleshooting

Connectivity issues
A connection problem between the PC and XTM server may result in some requests not getting a response from the server. Usually, such problems are caused by ...
Tue, 17 Mar, 2020 at 4:06 PM
Common MT issues
When submitting tickets, please remember that XTM is only an intermediary between you and a given MT provider. We are not responsible for the quality of the...
Tue, 24 Mar, 2020 at 12:18 PM
Project activation issues
Below you will find the most common causes of issues with project activation Timeout in browser Activation of bulky projects can take a while and usual...
Tue, 10 Mar, 2020 at 4:24 PM
Login issues
There are multiple reasons for a user not being able to log in. Below you can find the most common issues. Wrong URL Please verify if the URL you are t...
Sun, 15 Mar, 2020 at 9:53 AM
Notification issues
Notification issues can appear due to many reasons. Below you will find the most common causes. Message bounced off by an email provider Some of email ...
Tue, 3 Mar, 2020 at 3:49 PM
Using developer tools
When to invoke? When you reporting an issue to XTM Support, it's good to send your request with Dev Tools screenshots already attached. This approach ...
Tue, 10 Mar, 2020 at 3:30 PM
Common InDesign issues
Invalid file If you access the workflow and see "Invalid file" message, there are two possible causes for this status: The file has an incorrec...
Tue, 17 Mar, 2020 at 3:47 PM
Locked account issues
Before reading this section of our Knowledge Base, please make yourself acquainted with the following article https://support.xtm-intl.com/a/solutions/artic...
Wed, 11 Mar, 2020 at 2:35 PM
How to configure Service Account Key for Google Auto ML Project
Log in https://console.cloud.google.com/home/dashboard Go to Settings: Go to Service Accounts: Create an account or use an existing one: ...
Mon, 16 Mar, 2020 at 3:50 PM
Segment locking issues
There are many reasons for locked segments. Below you will find the most common causes with a proposed solution: Locked ICE matches Sometimes PM who wa...
Tue, 17 Mar, 2020 at 3:49 PM