Troubleshooting

General information on InDesign
XTM offers enhanced support to Adobe InDesign files  Until recently XTM supported IDML files, but not INDD files. To meet requests voiced by our custome...
Fri, 19 Jun, 2020 at 3:14 PM
How to configure Service Account Key for Google Auto ML Project
Log in https://console.cloud.google.com/home/dashboard Go to Settings: Go to Service Accounts: Create an account or use an existing one: ...
Mon, 16 Mar, 2020 at 3:50 PM
Known Chrome issues
XTM users working in the Google Chrome browser may experience issues with: opening XTM Editor for subcontracted projects switching between accounts in TM...
Tue, 17 Mar, 2020 at 4:00 PM
Locked account issues
Before reading this section of our Knowledge Base, please make yourself acquainted with the following article https://support.xtm-intl.com/a/solutions/artic...
Wed, 11 Mar, 2020 at 2:35 PM
Login issues
There are multiple reasons for a user not being able to log in. Below you can find the most common issues. Wrong URL Please verify if the URL you are t...
Sun, 15 Mar, 2020 at 9:53 AM
Notification issues
Notification issues can appear due to many reasons. Below you will find the most common causes. Message bounced off by an email provider Some of email ...
Tue, 3 Mar, 2020 at 3:49 PM
Offline translation
How to use offline XLIFF in XTM: Create a project in XTM (using any supported file extension). Generate XLIFF file (project menu --> files tab --> ...
Tue, 19 May, 2020 at 5:10 PM
Project activation issues
Below you will find the most common causes of issues with project activation Timeout in browser Activation of bulky projects can take a while and usual...
Tue, 10 Mar, 2020 at 4:24 PM
Refused connection
Example: This issue is caused when a user has cookies from other sites blocked in his browser, in case of subcontracting between two XTM instances in ...
Thu, 14 May, 2020 at 4:20 PM
Segment locking issues
There are many reasons for locked segments. Below you will find the most common causes with a proposed solution: Locked ICE matches Sometimes PM who wa...
Mon, 27 Apr, 2020 at 10:27 PM